Check the terms of your order
CSA Solar has not published a universal return window, cancellation fee or refund-processing deadline for all products and markets. Check your accepted quotation, contract and model-specific warranty. This page does not promise unconditional returns, a fixed refund amount or identical conditions for standard, configured and customised products.
Request a change or cancellation
Contact the team as soon as a change is needed. Include your order reference, product model, quantity and the change you want. Whether it can be accepted depends on the order terms and its actual status, including procurement, production, customisation and dispatch. Ask for written confirmation of the revised scope, costs and delivery implications before treating a change or cancellation as agreed.
Report damage, shortages or faults
Keep the delivery record, packaging information and photographs of the issue. Provide the model, serial number, order reference and a clear description of what happened. Report an issue promptly so that the team can review the relevant order, warranty or carrier procedure. This request for prompt notice does not set an invented claim deadline or override mandatory rights.
Arrange a return before shipping
Request written return instructions before dispatching goods. Confirm the destination, the items to include, the packaging requirements and who will arrange transport. Lithium batteries may require specialist handling and transport arrangements. Do not send a damaged battery through ordinary parcel services or dismantle equipment to investigate a fault; request suitable safety instructions from the support team.
Assessment and possible remedies
The team will need to assess the reported issue against the applicable order and product terms. Repair, replacement, an agreed credit or a refund may be appropriate depending on those terms, the findings and applicable law. Sending a request or returning an item does not by itself establish which remedy is due.
Costs and refund arrangements
Responsibility for collection, return freight, inspection, replacement delivery, duties and any permitted deductions must be established for the specific case. If a refund is agreed or legally required, confirm its amount, method and expected processing time in writing. No fixed fee or processing period is stated here because none has been confirmed for all orders.
Start a support request
Email [email protected] with the subject “Order change or return” and your order reference. Describe the issue and preferred resolution, and provide relevant photographs if requested. If you bought through a distributor, identify that seller so the correct sales and warranty terms can be checked. This guidance does not limit any non-excludable consumer rights.
Contact
CSA Technology Co., Ltd.
Room 1008, Building A2, No.2533, Guanguang Road (观光路), Fenghuang Subdistrict, Guangming District, Shenzhen, Guangdong Province, China