Who this notice covers
CSA Solar is the trading name used on this website by CSA Technology Co., Ltd. This notice concerns the website and business enquiries made to our team. The contact details below can be used for privacy questions and requests. External websites and services have their own privacy notices.
Information you choose to share
An enquiry can include your name, company, country, email address, telephone number, selected product and project requirements. For technical or after-sales support, we may also need an order reference, model, serial number, fault description and relevant photographs. Please send only information relevant to your request. Do not send payment-card details, identity documents or unrelated personal information through an enquiry form.
Why information is used
The purpose of enquiry information is to respond to your request, discuss product suitability, prepare quotations and coordinate requested technical or after-sales support. Order-related records may also be needed to administer an agreed transaction or meet legal obligations. An enquiry is not a purchase and does not, by itself, subscribe you to a marketing newsletter.
Website functions and external services
The product-comparison tool saves selected product identifiers in your browser. Google Maps loads when its location panel approaches the visible area of the contact page. Embedded YouTube and Facebook videos connect to those providers when you choose to load them. These providers can receive technical information, including your IP address, and may use cookies or similar technologies. See our Cookie Policy for the current website configuration and available controls.
Service providers and international enquiries
A response may involve the personnel handling your enquiry and the communication or hosting services used to deliver it. If your request requires a distributor, installer, logistics provider or other third party, ask the team to explain the proposed recipient and information involved before sharing additional details. International communications and external platforms can involve processing outside your country. This notice does not promise that all information remains in one jurisdiction.
Retention and security
There is no single published retention period for every type of enquiry or order record. The relevant purpose, active support needs and applicable record-keeping requirements must be considered. You can ask our team about the records relating to your enquiry and request deletion where applicable. Do not use this website to transmit highly sensitive information; no internet transmission or storage method can be guaranteed completely secure.
Your requests and choices
Contact us to request access to, correction of or deletion of information you have provided, or to ask us to stop marketing contact. Other rights may apply under the law relevant to your circumstances, including objection, restriction, portability or withdrawal of consent where consent is relied on. We may need proportionate information to verify a request. Rights can be subject to legal exceptions; you may also contact the relevant data-protection authority.
Contact and changes to this notice
Email [email protected] with the subject “Privacy request” and enough information to identify your enquiry. Do not include unnecessary sensitive documents. Changes to the website or its data handling may require an updated notice; the date above identifies this version. This local review version must be checked against the final public website configuration before release.
Contact
CSA Technology Co., Ltd.
Room 1008, Building A2, No.2533, Guanguang Road (观光路), Fenghuang Subdistrict, Guangming District, Shenzhen, Guangdong Province, China